RAL

Alternative Dispute Resolution

Law No. 144/2015, of September 8 (RAL Law), creates the Consumer Arbitration Network, which includes consumer dispute arbitration centers (CACC) authorized to pursue information, mediation, conciliation and arbitration activities in these disputes.

In the event of a consumer dispute of low economic value, under the terms provided by law, the consumer may expressly opt to resort to the following Alternative Consumer Dispute Resolution entities:
Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, in Rua D. Afonso Henriques, 1, 4700-030 Braga, and internet site: https://www.cniacc.pt
Centro de Informação de Consumo e Arbitragem do Porto, in Rua Damião de Góis, 31, Loja 6, 4050-225 Porto, and internet site: https://www.cicap.pt